Please read these Terms of Use carefully, as they define the rights and obligations governing the relationship between the Company and all visitors and users of this website.

1. Company Information

The online store kritsacoop.gr is owned and operated by:

Agricultural Olive Oil Cooperative of Kritsa

Postal Code: 72051, Kritsa, Crete, Greece

Telephone: +30 28410 51213

VAT Number: 096080328

Tax Office: Agios Nikolaos Tax Office (D.O.Y.)

Accessing and using this online store is subject to your acceptance of these Terms and Conditions (hereinafter referred to as the "Terms"). We kindly ask that you read them carefully before each visit or use of our website. By completing an order through our online store, you expressly acknowledge that you have read, understood and unconditionally accepted these Terms. Completion of an order also constitutes confirmation that you have the legal capacity to enter into binding agreements.

These Terms are governed by the laws of the Hellenic Republic, including but not limited to the legislation governing: Consumer Protection, Electronic Commerce, Personal Data Protection, Intellectual and Industrial Property Rights

These Terms fully comply with both Greek and European Union legislation. Any failure by users or third parties to comply with these Terms releases the Company from any liability towards any affected natural or legal person, to the extent permitted by applicable law.

Should any provision of these Terms be found invalid or unenforceable, the remaining provisions shall remain in full force and effect.

Failure by the Company to enforce any right or provision of these Terms shall not constitute a waiver of such right.

 By using kritsacoop.gr, you acknowledge that you have read, understood and accepted these Terms of Use. Furthermore, you agree to comply with all applicable laws and regulations while using this website and undertake not to use the website for any unlawful purpose or in any manner contrary to public policy or accepted standards of conduct.

2. Security & Transaction Privacy

All information transmitted by users through our online store is treated as strictly confidential. To ensure the security of online transactions, the Company has implemented all appropriate technical and organizational measures. Credit and debit card payments are processed directly through the secure payment environment of EUROBANK.

All card transactions are processed via the EUROBANK E-Commerce Payment Platform, using TLS 1.2 encryption with 128-bit SSL (Secure Sockets Layer) technology. Encryption ensures that payment information is securely transmitted and can only be accessed by the intended recipient.

For your protection, kritsacoop.gr does not collect, process or store your credit or debit card details. Therefore, you will be required to enter your card information each time you make a purchase through our online store.

3. Personal Data Protection

The Company processes personal data in accordance with the applicable Greek and European data protection legislation, including the General Data Protection Regulation (EU) 2016/679 (GDPR).

By registering an account or placing an order, you consent to the collection and processing of personal information such as your name, email address, postal address, telephone number and any other information necessary for the proper execution of your order.

Your personal data is processed solely for legitimate business purposes, including: Processing and fulfilling your orders, Customer support and communication, Sending newsletters, product updates and promotional offers (where you have provided your consent), Improving our products and services, Producing anonymous statistical reports that do not identify individual users.

Your personal data is processed by the Company. Where necessary, certain services (such as order fulfilment, customer communication or marketing campaigns) may be provided by carefully selected third-party service providers acting on behalf of the Company. Such providers are contractually required to maintain strict confidentiality and comply with all applicable data protection legislation.

Under no circumstances will your personal data be sold, exchanged or disclosed to unauthorized third parties. Personal data may only be disclosed to competent judicial, administrative or law enforcement authorities where required by applicable law.

Retention Period for Personal Data and Rights of Registered Users: The Company maintains a record of the aforementioned data for as long as you remain a registered user. As a registered user of our website, you may access your personal information at any time (Article 12 of Law 2472/1997), as well as request the modification or deletion of such information and, in general, object to the processing of your personal data (Article 13 of Law 2472/1997). If you wish to exercise the aforementioned rights of access and objection, or if you have any questions, suggestions, or comments regarding your personal data, you may contact the Company’s contact person, Mr. Konstantinos Christoforakis, by phone at 28410 51213 or via email at kritsacoop@gmail.com.

Intellectual Property Rights

All content available on this website, including but not limited to: text, photographs, graphics, illustrations, logos, trademarks, trade names, videos, audio, software, product descriptions, website design, and all other materials, is the exclusive intellectual property of the Company and/or its licensors and is protected by Greek, European and international intellectual property laws.

Unless expressly permitted in writing by the Company, no part of this website may be: copied, reproduced, republished, distributed, transmitted, translated, modified, adapted, uploaded, downloaded for commercial purposes, or otherwise exploited in any form. Any unauthorized use of the website's content may constitute a violation of copyright, trademark and other applicable laws.

5. User Obligations

By accessing and using this website, you agree to use it lawfully, responsibly and in accordance with these Terms and Conditions. In particular, you agree that you shall:

• Use this website solely for legitimate enquiries and lawful purchases.
• Not submit or transmit any unlawful, abusive, fraudulent, defamatory or otherwise inappropriate content through the website.
• Not place false or fraudulent orders. If we reasonably believe that such an order has been submitted, we reserve the right to cancel it and notify the relevant authorities where appropriate.
• Provide accurate, complete and up-to-date personal information, including your full name, email address, telephone number, billing address and delivery address.

Failure to provide accurate information may prevent us from processing your order.

Be at least eighteen (18) years of age and legally capable of entering into binding contracts

• Maintain the confidentiality of your account credentials (username and password) and accept full responsibility for all activities carried out through your account.
• You are solely responsible for the careful use of your Account, for logging out of your Account properly at the end of each session, and for any actions taken through your Account.
• Carefully review the technical specifications, descriptions and suitability of the products before completing your purchase.
• Comply with all applicable Greek, European and international laws governing the use of electronic communications and data transmission.

6. Limitation of Liability

The Company makes every reasonable effort to ensure that the products displayed on this website are available for purchase. However, product availability cannot be guaranteed. Should a product become unavailable after an order has been placed, we will notify you as soon as reasonably possible.

The Company shall not be liable for typographical, technical or pricing errors that may inadvertently appear on the website. Such errors may result from technical failures, system interruptions or force majeure events.

Furthermore, the Company is liable to users only for fraud and gross negligence in the event of failure to fulfill an order or a delay in the delivery of the ordered products. Furthermore, the Company reserves the right to adjust the delivery time of the goods in cases of force majeure (e.g., including but not limited to adverse weather conditions, strikes, supplier issues, transportation issues, production issues, government or legislative actions, and natural disasters, etc.).

The Company assumes no liability, whether express or implied, direct or indirect, that may arise from an inability to use the website, as well as from errors, interruptions, defects, or delays in the operation of the Website or in the transmission of information via the Website.

The Company shall not be liable for any interruption, malfunction, delay, technical failure, virus, malware or incompatibility affecting the operation of the website or the user's equipment.

The Company reserves the right to remove any product from this website at any time and/or to remove or edit any material or content on this website. Although it makes every effort to process all orders submitted, exceptional circumstances may arise under which it may need to refuse to process an order after it has already sent you the order confirmation, which it reserves the right to do at any time at its sole discretion.

It assumes no liability toward you or any third party for the removal of any products from this website, nor for the removal or modification of any material or content on the website, nor for the refusal to process or accept an order after it has sent you an order confirmation.

 Furthermore, the Company reserves the right to refuse the sale of products offered at an incorrect discounted price due to technical or pricing errors.

7. Purchase of Products

The operation of kritsacoop.gr complies with the applicable provisions of Greek consumer protection legislation, including Law 2251/1994 governing distance selling and electronic commerce.

Using this website does not incur any additional charges other than those imposed by your internet service provider.

Specific terms relating to individual products may also appear on product pages, order forms or invoices and shall form part of the purchase agreement.

 The Company reserves the right to refuse or cancel any order, provided that the customer is informed within a reasonable period of time.

For any enquiries, complaints or comments regarding your purchase, please contact us: Telephone: +30 28410 51213 (Monday–Friday, 09:00–14:00) Email: kritsacoop@gmail.com

Telephone orders are also accepted during the above business hours.

All prices displayed on the website are final prices and include the applicable VAT (13%), unless otherwise stated.

While every effort is made to ensure that all prices and product information are accurate, occasional typographical or technical errors may occur. If a product is displayed with an obviously incorrect price or inaccurate specifications, we encourage you to contact us before placing your order.

The Company reserves the right to modify product prices at any time without prior notice

Ordering Procedure

To place an order through our online store, simply follow these steps:

Select the products you wish to purchase and add them to your Shopping Cart.
Complete the checkout form by entering your billing details, shipping address, delivery method and preferred payment method. Review your order carefully before submission.
Submit your order and confirm your acceptance of these Terms and Conditions.

If you notice an error during the ordering process, you may return to the previous step and make the necessary corrections before completing your purchase.

Once your order has been submitted, you will automatically receive an email acknowledging receipt of your order. After your order has been reviewed and accepted, you will receive a second confirmation email containing the products to be shipped together with the courier tracking number. At this stage, the sales contract between you and the Company is considered concluded.

Payment Methods: Customers may choose any of the following payment methods:

We accept payments with: Visa Mastercard Maestro American Express Diners Club Discover.
All card payments are processed securely through the EUROBANK E-Commerce Payment Platform.

Payment may be made upon delivery of your order (Cash on Delivery (COD)).
A €2.00 Cash on Delivery fee applies.

3. Bank Transfer
You may also prepay your order by bank transfer using one of the following bank accounts:

PANKRITIA BANK IBAN: GR90 0870 0210 0000 0001 1092 225

PIRAEUS BANK IBAN: GR92 0171 3710 0063 7104 0030 069

NATIONAL BANK OF GREECE IBAN: GR62 0110 3020 0000 3024 8009 901

ALPHA BANK IBAN: GR11 0140 6690 9140 0200 2005 418

EUROBANK IBAN: GR25 0260 1690 0005 9020 0841 934

Account Holder: Agricultural Olive Oil Cooperative of Kritsa

8. Orders, Shipping & Delivery

After successfully submitting your order, a confirmation message will appear on your screen informing you that your order has been successfully received. You will also receive an automatic email acknowledging receipt of your order and providing its details.

Orders are normally delivered within 2–5 business days from the date of order confirmation to the delivery address provided during checkout.

For deliveries to remote or inaccessible areas, parcels may be collected from the nearest local branch of the courier company.

Delivery shall be deemed completed when the recipient signs the courier's proof of delivery. Where you have designated another person to receive the order on your behalf, that person's signature shall constitute proof of delivery.

Responsibility for the products passes to the customer upon successful delivery. For this reason, customers are advised to carefully inspect the package upon receipt, including: product identity, quantity, condition, packaging integrity, and any visible transport damage. If the parcel appears damaged, improperly packaged or visibly affected during transport, you should refuse delivery and immediately contact us: Telephone: +30 28410 51213 (Monday–Friday, 09:00–14:00) Email: kritsacoop@gmail.com Nothing in these Terms affects your statutory rights under applicable consumer protection legislation. Force Majeure The Company shall not be liable for delays or inability to deliver products caused by events beyond its reasonable control, including but not limited to: severe weather conditions, strikes, transportation disruptions, supplier delays, production interruptions, governmental actions, legislative changes, natural disasters, or any other force majeure event. In such cases, the Company will make every reasonable effort to notify the customer as soon as possible and discuss the available options regarding completion or cancellation of the order.